Privacy Policy

This Privacy Policy explains how WaypointGuru ("WaypointGuru", "we", "us" or "our") collects, uses, stores and discloses personal information when you use waypoint.guru and related services.

You can contact us at contact@waypoint.guru or by post at PO BOX 38 Mansfield QLD 4122 Australia.

This policy is intended to help us meet our obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), while also reflecting common privacy practices for customers in other jurisdictions.

1. Scope

This policy applies to personal information we collect through:

the WaypointGuru website and apps
account registration and account management
route planning, storage and sharing features
subscription purchase, billing and support
diagnostics, analytics and security processes
communications with us

In this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

Depending on how you use WaypointGuru, we may collect the following categories of information:

Account and profile information

name
email address
account identifiers
account preferences, including language and product settings

Route and content data

routes, folders, waypoints, route names and related route-planning content
imported and exported GPX-related data
account state needed to restore drafts, preferences, or recent activity

Subscription and billing information

subscription plan, billing cycle and subscription status
billing country or billing address information where required for payment or tax processing
limited payment-related details supplied by our payment provider

We do not store full payment card numbers ourselves. Payments are processed by Stripe and are subject to Stripe's privacy policy.

Support and communications

information you provide when contacting us
feedback, survey responses, bug reports and support requests

Technical, usage and device information

IP address
browser and device information
operating system and referring pages
service interaction information, such as feature usage and product events
local identifiers used to support diagnostics, preferences or product state

Diagnostics and error information

We collect diagnostic and error information to help operate, secure and improve WaypointGuru. As described in our help content, some diagnostics are always collected for service reliability, while additional diagnostics and usage analytics may depend on your preferences.

3. How we collect information

We collect personal information:

directly from you, such as when you register, subscribe, create routes, upload GPX files, contact us or update your account
automatically when you use WaypointGuru, including through cookies, local storage, server logs and similar technologies
from service providers that help us operate the service, such as payment providers and infrastructure providers
in limited cases from third parties where you ask us to interact with them or where the law allows it

4. Why we use personal information

We may use personal information to:

provide, operate, maintain and improve WaypointGuru
authenticate users and secure accounts
store and sync routes, folders and related content
process subscriptions, billing and refunds
provide customer support and respond to enquiries
investigate incidents, enforce our terms, and prevent fraud, abuse or misuse
understand product usage and improve features, reliability and performance
comply with legal, regulatory, tax and accounting obligations
communicate with you about service changes, billing matters, security issues and support matters

Where applicable under local law, we process personal information because it is necessary to provide the service you request, to comply with legal obligations, to pursue our legitimate interests in operating and improving WaypointGuru, or because you have given consent.

5. Cookies, local storage and similar technologies

WaypointGuru uses cookies, local storage and similar technologies for purposes such as:

sign-in and session management
saving preferences and application state
restoring drafts or recent route activity
security and abuse prevention
diagnostics, analytics and product improvement

You can usually control cookies through your browser settings. If you disable cookies or similar storage features, some parts of WaypointGuru may not work properly.

6. Disclosure of personal information

We may disclose personal information to:

payment providers, including Stripe
hosting, cloud, storage, delivery and infrastructure providers
analytics, diagnostics, security and support providers
professional advisers, insurers and auditors
regulators, law enforcement bodies, courts or government agencies where required or authorised by law
a purchaser or successor in connection with a merger, acquisition, financing, restructure or sale of assets

We do not sell personal information in exchange for money.

7. Overseas disclosure and international transfers

WaypointGuru serves customers globally and some of our service providers operate internationally. Personal information may therefore be stored or processed outside Australia, including in the United States and other countries where our service providers or their sub-processors operate.

Where required, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with applicable privacy requirements.

8. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide the service, maintain business records, resolve disputes, enforce agreements and comply with legal obligations.

In general:

account and route data are kept while your account remains active
when a subscription is cancelled, the account may remain available at the applicable non-paid plan level unless the account is deleted
when you request account deletion, we currently apply a 30-day recovery period before permanent deletion
billing, tax and transaction records may be retained for longer where required by law or good record-keeping practice

9. Security

We use reasonable technical and organisational measures to help protect personal information against misuse, interference, loss, and unauthorised access, modification or disclosure.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.

10. Access, correction and your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limitations.

You can also:

update some account information directly in the service
cancel a paid subscription through account settings
request account deletion
change certain diagnostics or analytics preferences in settings

Depending on where you live, you may have additional privacy rights under applicable law. If you want to exercise a privacy right, please contact us using the details above.

11. Complaints

If you have a privacy complaint, please contact us first at contact@waypoint.guru so we can investigate and try to resolve it.

If you are in Australia and you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you are in another jurisdiction, you may also have the right to complain to your local privacy regulator.

12. Third-party services and links

WaypointGuru may integrate with or link to third-party services. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies where relevant.

13. Children

WaypointGuru is not directed at young children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. If changes are material, we may also provide notice through the service or by other appropriate means.

Last updated: 12 April 2026